Value Added Services

Think Pharmacy’s aged care offering incorporates a wide range of personalised services, provided by a committed team at the pharmacy and a dedicated Customer Service Officer (CSO). Our systems and processes ensures for a prompt response to any issue and an informed follow-up from the pharmacy. Each facility is paired with a dedicated CSO, who will work in collaboration with the facility staff and build a close working relationship.

What can you expect from your dedicated Customer Service Officer?

•    Audits of charts and medications
•    Pharmacy services and system education
•    Full implementation support and ongoing Accreditation Support
•    Participation in regular facility meetings and committees
•    Pharmacy service monitoring

What else can you expect from your dedicated aged care team at Think Pharmacy?

•    Daily deliveries
•    Pharmacist on-call service
•    Resident prescription and account management
•    Pharmacist expertise for all medication related enquiries
•    Regular visits from your Pharmacy Manager
•    Active participation in regular facility meetings and committees in collaboration with your dedicated CSO
•    Continuous quality improvement systems including medication incident reporting and tracking

What more can you expect with the Think Advantage program?

Please refer to our Think Advantage page.